Falcon Rush — Help

Questions, a bug, or a purchase that didn't arrive? Write to falconrush.help@gmail.com — we answer within 2 working days. Please tell us your player name (top left in the game) and your device.

A purchase didn't arrive

Open Settings → Restore purchases. Gems that were paid for but not added are given automatically the next time the game starts with an internet connection. Still missing? E-mail us with the date of the purchase.

Refunds

Purchases are handled by the store you got the game from, so refunds are requested there (for the App Store: reportaproblem.apple.com).

New phone or tablet

On the old device: Settings → Move to new device shows a 6-digit code (valid 15 minutes). On the new device: Settings → I have a code.

Online matches don't start

Check your internet connection and that Online matches is on in Settings. If nobody is online at your level, you play a computer rival (marked "AI").

The game is slow on my device

Turn on Settings → Low graphics. The game also switches it on by itself on older devices.

Delete my data

Settings → Delete my data erases your progress on the device and on our server. You can also e-mail us. See the privacy policy.

Safety

There is no chat — only 8 friendly emotes, which you can mute in Settings. Player names are made by the game.